The Planner/Client Relationship: A Little Trust, Clear Boundaries, and a Lot of Magic
At its best, the planner/ client relationship feels like a partnership. We’re on the same team, working toward the same goal: an event that feels effortless, meaningful, fun, and so you. But like any great partnership, it works best when there’s mutual trust, clear communication, and - yes - we love healthy boundaries!
Let’s talk about what that looks like (with a little honesty and a little humor)
Communication: When to Email & What to Expect
We love being accessible to our clients. Truly. Communication is a huge part of planning success. That said, planners are often juggling multiple clients and timelines, vendor calls, site visits, and event days.
Best practice for email communication:
Emails sent Monday–Friday during business hours are typically answered within 24–48 business hours
Weekend emails are absolutely okay - but responses may come the following business day unless something is urgent
Emergencies are rare in planning, but when they happen, we’re prepared to handle them
Clear, thoughtful emails (instead of multiple quick messages) help us give you better, more complete responses - and keep everything organized on both ends.
Trust the Process (and the Planner You Hired)
You hired a planner for a reason: experience, creativity, organization, and calm under pressure. Trusting that expertise is one of the biggest gifts you can give yourself during the planning process. Our number one goal is making your event magical and allow you to be present, and that comes with a clear understanding of what works best as we lead up to the big day!
Micromanaging - while totally understandable when emotions and money are involved - can actually slow things down and create unnecessary stress. When you trust your planner to:
Communicate with vendors
Manage timelines and logistics
Solve problems behind the scenes
…you get to enjoy the fun parts instead of worrying about every detail.
We promise: if something needs your input, we’ll ask. And if something doesn’t, it’s because we’ve got it handled. We want to take the stress of decision making off your plate!
Client Responsibilities Matter Too
A successful planning relationship goes both ways. While your planner manages logistics and execution, clients play an important role behind the scenes as well.
That includes:
Reviewing contracts and proposals in a timely manner
Making payments according to agreed-upon schedules
Keeping track of invoices and due dates
Staying on top of payments and approvals helps keep vendors booked, timelines moving, and stress levels low - for everyone involved.
Boundaries Create Better Events
Boundaries aren’t about being rigid or unkind - they’re about setting expectations so everyone can show up as their best selves.
When planners have clear working hours, organized communication, and trusted authority to do their job, they can:
Be more creative
Be more present
Deliver a smoother, more elevated experience
And when clients feel informed, supported, and confident in their planner? That’s when the magic really happens!
In the End, We’re On Your Side
Our goal isn’t just to plan an event - it’s to guide you through the process with professionalism, clarity, and care. When clients and planners respect each other’s roles, responsibilities, and boundaries, planning becomes not just easier, but actually enjoyable.
And that’s what we all want, right?